GENERAL TERMS AND CONDITIONS OF CONTRACT

The current General Terms and Conditions of Contract (hereinafter as GTC) define the general conditions for the HelloPay card (hereinafter as Card) issued by HelloPay Informatikai és Szolgáltató Zrt. (HelloPay Informatics and Servicing limited private corporation, hereinafter as Issuer), as well as the rights and obligations of the Card and Users (jointly hereinafter as Contracting parties) pertaining to the Card usage.

The provisions of the current GTC are authoritative in relation to all legal relationships stemming from the Issuer and the User related to Card usage.

The Issuer will publish the prevailing GTC on the www.hellopay.hu website, from which it can be viewed and printed.

I. DEFINITIONS

1. Issuer: HelloPay Informatikai és Szolgáltató Zrt. (HelloPay Informatics and Servicing limited private corporation - 1037 Budapest, 10 Montevideo St., Hungary, CRN: 01-10- 048364)
2. Closed-loop Card: contactless, RFID-based electronic payment voucher The card is not considered as debit card, non-cash means of payment.
3. HelloPay Partners: all events or other locations listed in Appendix No. 1 of these General Terms and Conditions where payment by card can be made and the option to pay by card has been indicated. These are cashless events where it is stated that payment can only be made by card. Concerning other locations (e.g., entertainment venues) where the card's name is displayed, you can pay with the card, cash, or bank card. All events or other locations listed in Appendix No. 1 of these General Terms and Conditions where payment by card can be made and the option to pay by card has been indicated. These are cashless events where it is stated that payment can only be made by card. Concerning other locations (e.g., entertainment venues) where the card's name is displayed, you can pay with the card, cash, or bank card.
4. Service: all benefits which the Issuer offers – free of charge or quid pro quo – in relation to Card usage
5. User: a Card user according to item 3 of article § (1) 8:1 of the Hungarian Civil Code (hereinafter as User or Visitor)
6. Contributor: the subcontractor or agent of the Issuer endeavoring to render services
7. Third party: all natural persons or legal entities beyond the Issuer and the legal entities or natural persons in contract with the Issuer and the User
8. Policy: the internal regulations of the HelloPay Partners, individually determined by said Partners
9. Website: the Issuer’s website, located at www.hellopay.hu
10. Organizer: the organizer of the given event and the operator of other HelloPay Partners with whom the Issuer has entered into contract
11. Transaction: purchase(s) made by the Card, topping up the balance of the card on a physical POS terminal, the refund of the Card’s balance in cash from a POS terminal. Inquiries concerning the balance do NOT constitute a transaction.

II. EXTENT OF THE GTC

1. The extent of the current GTC includes the legal relationship of the Issuer and the User. The legal relationship of the Issuer and Contributor is regulated by a separate document.
2. The current GTC is valid for an indefinite period.
3. The User acknowledges that the Issuer is entitled to unilaterally amend the current GTC for well-founded reasons. Well-founded reasons include changes in the obligatory provisions of legal measures pertaining to the legal relationship between the parties, as well as other circumstances which justify the amendment, which significantly influence safe and proper Card usage. Subsequent to the amendment of the GTC, Issuer is required to publish the new, unified GTC on the Website to inform Users. By publishing the amended GTC on the Website, the amendments enter into effect immediately.
    
   The Issuer recommends for Users to closely follow changes to the GTC on the Website. Upon using the Card, Users recognize the binding nature of the provisions of the current GTC.

III. ORIGIN OF THE LEGAL RELATIONSHIP

1. Users expressly recognize the fact that the receipt and usage of the Card constitute the accomplishment of the legal relationship between User and Issuer.
2. The visitor can pick up his card at the event or other location, at the designated point(s), for a card usage fee of HUF 1,000. The acceptance points' websites provide more information about where the card can be collected.
3. The Organizer at HelloPay Partners is authorized to unilaterally decide on the obligatory introduction of the Card and its acceptance as a method of payment – exclusively or non-exclusively.
4. The Card is valid upon receipt and its usage is possible after initial top up.

IV. REGISTRATION

1. The Card may be used without registration, but the registration increases the safety of the Card usage. The reason for this is that the balance of a lost Card may only be blocked if the Card has been previously registered.
2. It is only necessary to register the Card once and registration is valid for all HelloPay Partners.
3. Issuer hereby declares that if the User loses a non-registered Card, anyone may access its balance since the Card cannot be blocked.
4. Considering the above, Issuer recommends the fulfillment of the card registration. Issuer assumes no responsibility for the failure to register the Card, the non-observance of rules, Card loss or impairment or any damages incurred due to its usage by a non-authorized party and Issuer expressly excludes his responsibility for any damages incurred in this manner.
5. Cards are not fundamentally personalized and thus the User should not provide the Card to any third parties and should keep it in a safe place.

Card registration may be completed on the www.hellopay.hu website in 2 steps. First the User should register itself and edit his/her profile by providing first name, email address, date of birth, sex and an arbitrarily determined password. Secondly after log-in to the www.hellopay.hu website the User can register the card under the “Card registration” menu by giving the 12-digit code (the 8 digits found on the front plus the 4 digit code on the back of your Card) and the 4-character registration code of the Card (found on the back side of the Card). During registration, the data provision and the handling of personal data is based on the voluntary consent of Users. In case of registration, data is solely tied to the provided first name and email address. The primary purpose of data handling is the tracking of transactions performed by the Card. Registered Users may track on the www.hellopay.hu website the data, place and amount of purchases made by the Card as well as the list of products purchased.

(Except MVM Winter Magic cards, they can not be used after the event)

V. TOP UP

1. The card has a HUF balance. The balance can be topped up with cash in any amount. The maximum balance of the card cannot exceed HUF 200,000. Any amount can be purchased with the card, as long as it is covered by the loaded balance. The balance of the card can be refilled with cash at any time.
2. In case of events, Cards may be topped up at Top up points and additional HelloPay Partners at Top up points and/or the bar thus at the site of payment during opening hours of the HelloPay Partners.
3. Bank card's top up:
    
   If the Issuer allows it, the balance on the card can also be topped up with a bank card in the desired amount. The maximum amount of the top-up in this case is also HUF 200,000. The maximum amount of the top-up in this case is also HUF 200,000. The top-up fee is 2% of the amount to be uploaded per top-up.

(Except MVM Winter Magic cards, they can not be used after the event)

VI. REFUND, CARD REPLACEMENT AND BALANCE TRANSFER

1. The balance of a Card may be refunded within 180 days from the final transaction conducted with the Card.
   The balance of a Card may NOT be refunded after 180 days, however, the User may use said card again after topping it up.
2. The available balance of a card may be refunded according to the rules of rounding to the nearest 5 forints. Users will receive an expenditure document on the refund.
3. Place and time of refunds: 1075 Budapest, Károly körút 21. (Hopp on Hopp Off office), during opening hours (Monday - Friday: 10:00-18:00).
4. In the case of events where a refund is available, the balance of the card can be refunded at the event location during the opening hours of the point(s) designated for redemption.
   Suppose no point is designated for a refund at the event venue or the user has not refunded the balance of his card during the event. In that case, the user may refund the card balance within 180 days from the date of the last transaction at the locations indicated in point 3.
   After the event, the balance can be spent/redeemed. After the end of the event, the user is not entitled to a refund of the HUF 1,000 card usage fee but can continue to use the card at other acceptance points.
   The user who registered his card at the event can redeem the card usage fee only at the top-up points at the given event, but he cannot continue to use the card at other acceptance points.
   Suppose the card was redeemed at the event for a deposit fee rather than a card usage fee. In that case, the user can redeem the HUF 1,000 deposit fee at the event location until the end of the event, provided the card is returned undamaged.
5. Should Users lose a Card or the Card be damaged in such a way that it is rendered useless, they may request a new Card. A new Card may be requested for a Card usage fee of 1000 HUF. If the User failed to register the Card, the old Card cannot be blocked. The balance of the old Card may only be transferred to the new Card if the old Card was registered and blocked.
    
   The balance of the blocked Card that remains subsequent to the moment of blocking may be transferred to the new Card. The balance transfer may be accomplished through the HelpDesk point. Upon transfer of the balance, Users requesting the transfer of the balance are required to identify themselves (by presenting an identity card or passport) and consent to the recording of their personal data (name, address, identification card or passport number and phone number). Data recorded in this manner will not be processed and their handling will be conducted in observance of the relevant provisions. In the case of a damaged Card, presenting the old, damaged Card is necessary to request a new Card.
   HelpDesk point location: 1037 Budapest, 10 Montevideo str, Hungary - in agreed time – (info@hellopay.hu)

(Except MVM Winter Magic cards, they can not be used after the event)

VII. PURCHASES

1. Purchases at HelloPay Partners are conducted via payment terminals. Terminals consist of two parts:
   • a card reader device, located on the counter, and
   • a POS terminal, in the inner side of the counter, not always visible to visitors.
   Purchase processing:
   • the final amount of the order or purchase is entered by the seller into the cash register and into the POS terminal;
   • the purchase amount appears on the card reader display,
     If It is possible to offer a tip and/or charity within the system, the User can use the slider to set the amount of the tip and/or charity.
   • once Users accept the displayed total amount, they touch the Card to the reader, thus completing the payment transaction;
   • the amount is deducted from the balance of the Card;
   • the card reader display flashes a green light and displays the remaining available amount.

   If the transaction is faulty or if the card lacks the sufficient balance for the transaction, the reader flashes a red light.

2. If the transaction was accidentally for a faulty amount or must be revoked for some reason, the terminal is capable of conducting such actions. However, the cancellation of the transaction can only be conducted on the terminal on which the transaction took place and only if this was the last transaction on both the card and the terminal. Cancellation is not possible under any other circumstances.
3. It is possible to offer a tip / charity within the system by entering a higher amount than the actual purchase amount. In this case the User can set up the amount of the tip on the slider before payment. However, we warn Users to take special care when entering such amounts.
4. In the case of purchases completed with a Card, the terminal provides information on the data of the purchase, but no receipts are issued. The use of the terminal does not replace the regular usage of a cash register. Should Users return the purchased products, the conditions on refund must be upheld in accordance to the effective legal measures in observance of consumer protection provisions.

(Except MVM Winter Magic cards, they can not be used after the event)

VIII. BALANCE INQUIRY

1. Inquiries into the Card balance may be made upon purchases at HelloPay Partners and at Top up points. Users recognize the database and statements of the Issuer as being final and authoritative.
2. Users recognize the indicative nature of all information on the www.hellopay.hu website concerning the balance of the Card.
3. Users acknowledge and accept that any possible discrepancies may be due to the fact that transactions aren’t necessarily processed by the System in time order and that the processing of information generated by the System requires times and thus the real balance of the Card and the Card balance displayed on the www.hellopay.hu website may display diverging information.

IX. BLOCKING

1. The balance of lost or stolen Cards may only be blocked if they have been previously registered. Cards may be blocked through the www.hellopay.hu website. Balances remaining on Cards subsequent to blocking may be transferred to a new Card according to item VI/5 above.

X. MISCELLANEOUS PROVISIONS

1. In the case of non-registered Cards, the Issuer may only determine claims by the simultaneous presentation of the Card in question.
2. Issuer retains the right to modify the appearance of the Card periodically or according to various sites, events or other conditions or to issue Cards of various different appearances. Issuer furthermore states that the conditions of the current regulation remain authoritative in relation to all Cards issued, regardless of their appearance.
3. Issuer retains the right to provide various discounts and conditions or other additional services for Cards of various appearances. Issuer will provide further information on the services attached to various Cards through the Issuer’s website.

Budapest, 05.04.2024.

1. appendix
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